Terms and Conditions

Terms and Conditions

Call us now on 905 235 5510

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern TELESTORE CANADA LTD's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'TELESTORE' or 'us' or 'we' refers to TELESTORE CANADA LTD whose location is at 16630 Bayview Avenue, Newmarket, ON, L3X 1X2. The term 'you' or 'customer' refers to the user or viewer of our website and any services offered.

The use of this website is subject to the following terms of use:

GENERAL
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses Google Analytics, who use cookies to measure user interaction with this website. If you do allow cookies to be used, the information that you provide on the website may be stored by Google and/or any of its partners. To know Google's Privacy Policy, please visit - https://www.google.com/policies/privacy/

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than by our express consent.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

REPAIR SERVICES
We will not be responsible for any data loss or corruption on the smartphone or computer. It is the customer’s responsibility to maintain backup. Data loss and / or corruption may occur during repairs and unlocking.

We will not be responsible for any data plans, any software issues and/or any hardware issues on the smartphone and/or computer except the ones that the customer has specifically ordered us to repair / install.

Free checkup of computers will be done only once per computer.

We can only offer free checkup on computers that can boot and have genuine licensed operating system.

We do not deal in any pirated software and will not be responsible for any such software on customer's smartphone and/or computer.

All customers are advised to check their smartphone and/or computers after repairs. We will not be responsible for any missing items and / or damage once the customers has left our store.

Customer must ask for a printed ticket for any repair services conducted by us. There are 2 copies of the ticket which should be signed by the customer. One copy is retained by the customer and the other copy is retained to by us. Customers must present their copy at the time of collection of their devices.

We offer 30 days warranty on all hardware repairs.

We do not offer any warranties on software related issues.

We do not offer warranty when an LCD that we have fixed is returned to us damaged. Any cracks, impact damage, liquid damage, short circuit, lines, dots, discoloration, etc on the LCD means the LCD is damaged.

All devices left at our store for repair / diagnosis / etc must be collected within 7 days after we have informed you that the device is ready for collection. We cannot be held responsible for any devices that remain uncollected beyond 7 days.

MOTHERBOARD REPAIR SERVICES
For devices that require motherboard repairs (like audio IC, touch disease, WiFi / Bluetooth Issues, Cameras not working, Cellular issues, etc). Please note that we cannot guarantee that the motherboard repair will fix the issue, we also cannot guarantee that your data in the phone will remain intact, there is a small chance during motherboard repair that the data may get wiped. There is also a small chance that device may get permanently bricked. Customer must agree to all these conditions explicitly before handing the device for repair.

LIQUID DAMAGED DEVICES
For devices that have liquid damage, we can only attempt to fix the problem, we cannot guarantee that we will be able to fix liquid damaged devices. We also cannot guarantee that all the functions (cameras, wifi, cellular, etc) will return back to normal. Our sole objective of fixing a liquid damaged phone is so that the customer can get back their data. We cannot guarantee that the device and all its functions (that are working) will continue working after the customer leaves our store. Customer must agree to all these conditions explicitly before handing the device for repair.

FRP UNLOCK
We can attempt, without any guarantees, to unlock FRP under the following conditions:
1. You verify that the phone legally belongs to you and that you have been genuinely locked out.
2. The phone may get permanently bricked during unlock.
3. There is a possibility that even after unlock, some functions may not work (like wifi, cellular, etc). In this case you still have to pay our full charges.

UNLOCKING SERVICES
Before ordering our unlocking services, please make sure:

1. The smartphone is actually locked.

2. The smartphone belongs to you and is not blacklisted or reported lost or stolen

3. The smartphone does not have any unpaid bills

4. The smartphone is not hard-locked. If you attempt to unlock the smartphone several times it may be locked forever.

5. You provide us with accurate information about the original country of registration and network.

RETURNS
We only accept returns within 2 weeks of sale

All returns must be due to a problem, we do not entertain remorse returns / buyer regret

All returns must be in its original packing and condition

Any returns will only be against an item in exchange or store credit.

We do not accept returns for the following items:
a. Tempered Glass once installed
b. Battery once installed

REFUND POLICY
In the unlikely event that customer's smartphone and/or computer cannot be repaired, we will issue full refund less labour charges of CAD$25.

For unlocking services, provided the smartphones does not meet any of the criteria mentioned under UNLOCKING SERVICES above, we will issue full refund if we fail to unlock the smartphone.

Refunds may take up to Ten (10) business days to process.

DELIVERY TIMES
Though we will do our best to meet delivery times stated, but all delivery time are estimates with no guarantees.

VERIFICATION
We may sometimes require you to provide additional identity document to prevent Credit Card fraud.