Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern TELESTORE CANADA LTD's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'TELESTORE' or 'us' or 'we' refers to TELESTORE CANADA LTD whose location is at 16630 Bayview Avenue, Newmarket, ON, L3X 1X2. The term 'you' or 'customer' refers to the user or viewer of our website and any services offered.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses Google Analytics, who use cookies to measure user interaction with this website. If you do allow cookies to be used, the information that you provide on the website may be stored by Google and/or any of its partners. To know Google's Privacy Policy, please visit - https://www.google.com/policies/privacy/

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than by our express consent.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We will not be responsible for any data loss or corruption on the smartphone or computer. It is the customer’s responsibility to maintain backup. Data loss and / or corruption may occur during repairs and unlocking.

We will not be responsible for any data plans, any software issues and/or any hardware issues on the smartphone and/or computer except the ones that the customer has specifically ordered us to repair / install.

Free checkup of computers will be done only once per computer.

We can only offer free checkup on computers that can boot and have genuine licensed operating system.

We do not deal in any pirated software and will not be responsible for any such software on customer's smartphone and/or computer.

All customers are advised to check their smartphone and/or computers after repairs. We will not be responsible for any missing items and / or damage once the customers has left our store.

Customer must ask for a job card for any repair services conducted by us. The job card must be retained and presented at the time of collection of your device.

We offer 30 days warranty on all hardware repairs.

We do not offer any warranties on software related issues.

Before ordering our unlocking services, please make sure:

1. The smartphone is actually locked.

2. The smartphone belongs to you and is not blacklisted or reported lost or stolen

3. The smartphone does not have any unpaid bills

4. The smartphone is not hard-locked. If you attempt to unlock the smartphone several times it may be locked forever.

5. You provide us with accurate information about the original country of registration and network.

In the unlikely event that customer's smartphone and/or computer cannot be repaired, we will issue full refund less labour charges of CAD$25.

For unlocking services, provided the smartphones does not meet any of the criteria mentioned under UNLOCKING SERVICES above, we will issue full refund if we fail to unlock the smartphone.

Refunds may take up to seven (7) working days to process.

Though we will do our best to meet delivery times stated, but all delivery time are estimates with no guarantees.

We may sometimes require you to provide additional identity document to prevent Credit Card fraud.

We use cookies for authentication, preference tracking, and other necessary functions to fully engage with this website. By your continued use of the website you accept its use.
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